Fulfillment Policy

  1. Payment Terms: At Roo Accounting Inc., we value the services we provide to our clients, and to ensure a smooth financial transaction process, we have established the following payment terms:

  2. Invoicing: Invoices will be issued to clients based on the agreed-upon fee structure outlined in the engagement letter. Invoices will clearly detail the services provided, applicable fees, and the payment due date.

  3. Payment Methods: Clients have the option to make payments through various methods, including but not limited to bank transfers, credit/debit cards, or other agreed-upon electronic payment methods. Details for each payment method will be provided on the invoice.

  4. Payment Due Date: Clients are required to make payments within the stipulated timeframe indicated on the invoice. The due date will be mutually agreed upon during the initial consultation and outlined in the engagement letter.

  5. Late Payments: In the event of late payments, Roo Accounting Inc. reserves the right to charge late fees as specified in the engagement letter or as otherwise agreed upon. Late fees will be communicated to the client in advance and will be applied in accordance with local regulations.

  6. Communication on Payment Issues: If a client anticipates any issues regarding timely payment, they are required to communicate this to Roo Accounting Inc. as soon as possible. We understand that unforeseen circumstances may arise, and we are open to discussing alternative arrangements on a case-by-case basis.

  7. Suspension of Services: Roo Accounting Inc. may suspend services if a client fails to make payments within the agreed-upon timeframe and after reasonable notice. The resumption of services will be contingent upon the settlement of outstanding payments and any applicable late fees.

  8. Dispute Resolution: Any disputes related to invoices or payments should be communicated to Roo Accounting Inc. in writing within a reasonable timeframe. We are committed to resolving disputes amicably and efficiently.

  9. Refund Policy: Refunds, if applicable, will be addressed on a case-by-case basis. Clients dissatisfied with our services should notify Roo Accounting Inc. promptly, and we will work towards a fair resolution.

    By engaging Roo Accounting Inc., clients acknowledge and agree to abide by the payment terms outlined in this fulfillment policy. We appreciate the cooperation of our clients in ensuring timely and accurate financial transactions.